Beer Club - Placing a Subscription On Hold

The customer interface to be able to place a subscription on hold is yet to be developed.

As such the only way to currently place a subscription on hold is to email the team at Randem and request that they place a subscription on a "hold" status. They will manually do this in the Beer Club App database. Only they are able to amend the database.

Send an email to [email protected]

Supply them with the following information:

- Subscription Number

- Persons name

- Which month(s) the subscription will need to be placed on hold for.

- The date on which the subscription will be reactivated.

- Create a calendar reminder for both Randem and the relevant Beer Cartel staff to be notified on the date that the subscription needs to be reactivated.

When placing a subscription on hold there is also a need to determine whether the customer has already paid for an upcoming month/quarter prior to requesting for the subscription to be placed on hold.

Example 1. Customer requests on the 5th of April for a monthly subscription to be placed on hold for 1 month, i.e. May. This would require Beer Cartel staff to delete 1 recurring payment in eWay for this customer, i.e. the one on the 15th of April which is for the May pack.

Example 2. Customer requests on the 25th of April for a monthly subscription to be placed on hold for 1 month, i.e. May.

If this customer had a successful transaction on the 15th of April (for the May pack) then this payment could be considered as applied for the June pack, i.e. the first pack that the customer will receive when the subscription is taken "off hold". In this example Beer Cartel staff would be required to delete 1 recurring payment in eWay for this customer, i.e. the recurring payment on the 15th of May which is for the June pack (because the successful payment on the 15th April is now being applied towards the June pack).