Australia Post Business Support Portal

We have been setup with Australia Post Business Support Portal Access: https://auspostbusiness.force.com/bsp

This support portal allows us (Beer Cartel) to lodge enquiries. NOTE: only enquiries lodged by us (Beer Cartel) will appear in this portal. Those lodged directly by Australia Post or via a customer will not appear in the portal.

Email address: [email protected]

Password: access via LastPass

Documents related to the Support portal attached.

Benefits of Business Support Portal (BSP):

· Access to the BSP 24/7

· Ability to register multiple logins

· Ability to view all enquiries in a single screen (with an individual status for each enquiry).

· Ability to view enquiries across the whole organisation (not just enquiries raised by one user).

· Live Chat with Customer Support between 8am-6pm (AEST)

· Access to Proof of Deliveries (immediate in some cases)

· Access to external links (eParcel Merchant Access and My Business Account)