2. Picking Stock for an Online Order

Once an order has been printed and processed through RSA it needs to be picked for dispatch. The following are the steps when picking an order:

1. Printed orders will be in a pile in numerical order from lowest (top) to highest (bottom). These need to be placed on the packing bays left to right from lowest to highest order number (except for In Store Pick Up Orders - these are all placed at the very end). Up to 5 orders can be placed in each bay, sometimes less if a specific order is large and will take up more space. When laying out orders consider the amount of space that will be needed to comfortably pack the beers into the box. Place all IN STORE PICK UP orders at the end of the packing bays, i.e. after the other orders.

2. Printed orders will have a packing slip and invoice paper clipped together. The invoice will be on the top and the packing slip underneath, with a gift message often below this. Pick from the invoice - you can use the trolley or a box if picking singles / 4 packs etc for an order.

3. Do not mark the invoice with check marks, this will be done by the next person in the checking process, simply pick the stock that the customer has ordered, taking note of pack size (single/4pk/6pk/case), bottle size, vintage of the beer and quantity ordered. Where more than one unit of a product is required this will be highlighted.

4. Place the picked beers on the packing bay in order that they appear on the invoice, from left to right and front to back. Having it in the same order will assist the person checking off the order. It is also a good time to skim over the order yourself. If it is a pre-made pack (e.g. mix 12 pack) simply pick this and place it in its spot on the packing bay.

5. For orders that are not pre-made packs, e.g. a customer buys 6 individual beers and 1 glass you will need to make up a box(es) that this order will be dispatched in. Consider the size of the products being shipped, any additional packaging that will be used e.g. bubble wrap or void fill and select and appropriately sized box.

6. Mark the box(es) with the order number, top left hand side of the smaller side of the box(es). If multiple boxes are being used then place the order number on each and underneath the order number mark what box number it is of the total number of boxes, e.g. if order 16598 had 3 boxes then the following would be marked 16598/1, 16598/2 and 16598/3 to represent 1 of 3, 2 of 3 and 3 of 3.

7. Place the invoice in front of the order on the packing bay.

8. Once all orders are picked, notify the person that will be checking the orders.

9. Picking process completed.