Recalling a parcel in transit

For the best chance of having an in-transit item successfully recalled, it needs to be recalled via the Track & Trace section on the AusPost Business Support Portal. This will ensure it can't be scanned on-board for delivery.

To recall an item that is in transit but hasn't yet been on-boarded for delivery:

• 1. Login to the Business Support Portal: https://auspostbusiness.force.com/bsp/bsplogin

  2. Click the Track & Trace button.

  3. Search for the item using the tracking #.

  4. Click the Recall button.