BigCommerce Support

Support Number: 1800-821-758

Support PIN: 79978

Must provide them with the above support PIN to get full technical support service.

How to Contact BigCommerce

In the event of an outage we update our status page here: https://status.bigcommerce.com/ 

Best way to contact our technical support team is via phone or by submitting a case via chat. For less urgent issues submit a case via the BigCommerce support portal.

The advantage of calling is that our tech support representative will create the case for you and as an Enterprise customer you go directly to Tier 2 Support. 

We recently made some organisational changes on the CSM Team and are excited to highlight this change with you as you are now part of the new BigCommerce APAC Enterprise Customer Success Community, which will be a team of expert CSMs supporting your account moving forward.

Our Enterprise Customer Success Community Team will be dedicated to your success and available to respond to your needs via email and scheduled engagements.

I am in this team, so I will be across your account but gives you access to a wider range of expertise and resources within the APAC team.

You can email the team at [email protected] for any questions or book a time to discuss your strategic goals and review their recommendations. 

*Express Routing is available however the phone number that you will be calling from needs to be in our system