Tool for Customer Service

Customer Service Tools for Optimal Support

Our Customer Service Team uses multiple tools to ensure we provide the best possible assistance to our customers. These tools allow us to manage inquiries, track orders, and resolve issues efficiently:

1. CRM System for Beer Cartel and Brewquets

   • Gorgias: All queries and calls are mapped and responded to within our CRM system. You can access it here.

2. Order Management & Shipping Tools

   • BigCommerce: Manage and track orders for Beer Cartel here.

   • Order Desk: Access the order management system here.

   • Starshipit: For tracking and managing shipments, visit here.

   • Shopify: For Brewquets orders, access Shopify here.

3. Websites

   • Beer Cartel Website: Visit the Beer Cartel website here.

   • Brewquets Website: Visit the Brewquets website here.

4. Payment & Dispute Management

   • Braintree: For payment-related inquiries, access Braintree.

   • PayPal: To track payment disputes, visit PayPal.

These tools are integral to our workflow, ensuring that we can efficiently manage orders, inquiries, and customer support.