Lightspeed Error Messages

Below is a list of error messages that may occur when something has gone wrong with in the sync between Lightspeed and Big Commerce.

Error Message:

--- ERROR IN INVENTORY SYNC ---

Likely Reason:

Master Lightspeed product (IE: product with sku -BUF) has gone into negative

Fix:

Ensure that the product is at 0 or higher

Error Message:

-- 20050_4PK NOT FOUND IN LIGHTSPEED --- (or similar)

Likely Reason:

Sku in Big Commerce does not match sku in Lightspeed

Fix:

Change Custom Sku in Lightspeed to match Big Commerce

Error Message:

--- 134014 ORDER SKIPPED --- (or similar)

Likely Reason:

Linked to the above reason when Big Commerce can't find a matching Sku

Fix:

Ensure Custom Sku matches Big Commerce

Error Message:

--- ERROR IN PRICE SYNC ---

Likely Reason:

Data missing in a custom field in Big Commerce

Fix:

Ensure all Custom Fields in Big Commerce are filled out