Incorrect Address - Return To Sender - 1st Response

One of the common enquiries that we get to encounter in a daily basis are customers that entered incorrect or incomplete shipping address upon check out either because their device auto-fill some section upon check out, missing house/apartment no., or the recipient has moved to a different address resulting to parcel being sent back to Sydney.

When you find undelivered package due to incorrect address, you'll need to:

• 1. Open up the order details either in Re:amaze or into Shopify. 

  2. Look for the shipping address and you can Google the information for possible reason as to why the address was incorrect.

  3. Click the Tracking number and see if there are helpful information Australia Post has provided.

  4.  

  5. For in depth information, SAP is a perfect tool to gather top line information about the shipment. 

  6. Given that item was delivered to an incorrect address, by default it will be sent back to our warehouse.

  7. As for your first response - let the customer confirm the correct shipping address.

  8. Click the Reply and Leave Unresolved button under the response field.

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