To lodge and enquiry with Australia Post regarding a damaged or missing parcel call 1300 795 741 or lodge this via the Business Support Portal.
You'll be asked for the account number: Aus Post Account Number: 7508348 and email [email protected]
Please note, investigations with Australia Post can only be started 5 days after the expected delivery timeframe. For example Australia Post denotes that Sydney deliveries are 2 business days. There for an investigation for a Sydney address could only be action 7 business days from when the parcel was dispatched.
There is no point in calling Australia Post prior to these 5 days being over as they will not being an investigation and you will be force to call back after that time has elapsed.
Please see attached the Australia Post Delivery Standards to which 5 business days need to be added to prior to beginning an investigation. Now if a parcel has already been identified as damaged by Australia Post then this is timeframe is redundant.
BULK MANIFEST ISSUES
If there is an issue with the bulk of a manifest you can escalate the entire manifest to the level two operational support Business Support Team.
To do this send an email to [email protected]
You should also CC our account manager Antoine Finianos [email protected]
Include as much information as possible including manifest numbers, key issue, examples.
We have used this method to escalate when entire manifests have not been scanned or entire cages have gone missing.
Once lodged you will get an automated reply with a case number.
You may receive a response from any member of the team but in the past this is who we have dealt with:
Morgan Hare
Service Advisor
Business Service
L14 259 Queen St, BRISBANE CITY QLD 4000
Deanne Marshall
Service Advisor
Business Service
Australia Post
John McMiles
Service Advisor
Business & Government
Level 14, 259 Queen St BRISBANE QLD 4000
E [email protected]
For bulk investigations it can be useful to provide them images and description of the contents of the cage. The following can be used as a template/information of what to send them. The images attached can also be sent.
Hi Antoine,
Few things to things to look for:
1. All cages will have the Australia Post provided Wine Delivery Parcel "Do Not Tip / Manual Handling Only" stickers on the sides of the cage. Image of this sticker is attached for reference.
2. All cages will have a white weight label on the side of the cages - almost all will be with a 500kg weight text
3. All boxes in the cage will have Fragile tape applied as per images attached.
4. Almost all cages will be full cages.
5. Beer Cartel cages will be mostly filled with BLACK cardboard boxes with the Beer Cartel logo on the sides of the boxes. Some cages may have a mix of black boxes and brown boxes also with the Beer Cartel logo. Image of the Beer Cartel Black boxes attached.
6. Brewquets cages will be all unbranded BROWN boxes, similar to the attached (but the boxes can vary in different sizes).
Thanks,
Geoff
There is no contact number that we have been provided to date for any member of the