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Due to Covid-19 delivery networks are experiencing higher volumes of parcels than normal and some deliveries may take longer than usual so to combat any possible delays we are allowing 2 business days lead times for Preferred Day Delivery and for next day delivery the order must be in before 9am the day prior. However, during Covid-19 we don't offer next day day service and can't guarantee preferred day delivery.
Each state may experience different delivery impacts depending on state based government regulations like social distancing or lockdowns as a result of Covid-19.
When you find customers asking for delivery for specific date, you'll need to:
Check the product(s) ordered falls within the list of products available for Specific Day Delivery
Check if the shipping address qualifies for Specific Day/Express Delivery
If both product and postcode are eligible for Preferred Day Delivery , you'll need to let the customer know that they need to pay $10 for Express Delivery, has to place order 2 days prior the preferred delivery date and should consider our cut off time by 9am to be able to select preferred day delivery.
Click the Reply and Leave Unresolved button under the response field.
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