Bot Resolved

There are some enquiries that are being automatically answered and marked as resolved by the system. These emails are tagged under Bot Resolved. Some of the Bot Resolved enquiries don't get 100% resolution so to ensure that the enquiries are address correctly, we have to manually go back and review these old emails and check either if we can offer further assitance, provide correct resolution or come up with possible options for the customer. 

To filter Bot Resolved enquiries, you'll need to:

• 1. Go to Re:amaze search field.

  2. Click the three lines. There will be a drop down menu.

  3. Select Status. 

  4. Choose Bot Resolved

  5. Pick the date (Since and Until)

  6. Hit Search

Once the system pulls up all Bot Resolved enquiries, you can manually check each email starting from the top going to the last enquiry. 

Note: for Mondays you will need to look back 3 days using the search filter as per video to cover the weekend enquiries

https://drive.google.com/file/d/1HCESSF15AL8_79gq8dwFbivPnVZJVzcr/view?usp=sharing