Courier Partners

We work with two courier partners:

All orders are currently sent via Australia Post Only.
Orders are shipped within 1 business day, except for beer subscriptions, which are dispatched during the first week of the following month.
We are unable to hold orders for delivery on specific dates.
Please note, we do not currently ship outside of Australia. Purchases can be made from overseas for delivery in Australia.

Australia Post

Use the following link to track orders via Australia Post:
Australia Post Tracking

Steps to Check the Current Status:

To track shipments using the BSP link, follow these steps:

By following these steps, you'll be able to track orders efficiently through the BSP link.

Let me know if you need any further clarification!

The highlighted area in the screenshot on the left displays scans by Australia Post for the shipment. Key details include:

Latest Scan:
- The most recent tracking update for the order is displayed at the top.
- Includes a timestamp to show when the scan occurred.
ETA (Estimated Time of Arrival):
- If available, the expected delivery date is shown alongside the latest scan.
Progress Updates:
- Displays chronological scans, tracking the package's journey from dispatch to delivery.

Agent Parcel Recall Process:

Click the Recall Button
- Locate and click on the Recall button in the portal.
Pop-Up Window
- A pop-up window will appear. Confirm the recall request by clicking Recall within the window.
Enquiry Creation
- Once the recall is initiated, an enquiry will be created in the system.
Email Notification
- An email confirmation of the recall request will be sent to your registered email address.

Agent Parcel Redirection Process:

Click the Redirect Button
- Locate and click on the Redirect button in the portal.
Pop-Up Window
- A pop-up window will appear. Enter the new address where the parcel should be redirected.
Confirm Redirection
- Click on Redirect to confirm the updated delivery address.
Enquiry Creation
- An enquiry will be created in the system to process the redirection request.
Email Notification
- An email confirmation of the redirection request will be sent to your registered email address.

Creating an Enquiry for Parcel Issues

Agents can create an enquiry in the following scenarios:

Late or Missing Parcel
- Use this option if the parcel’s ETA has passed and the delivery has not been completed.
Delivery Issue
- Applicable when the parcel is marked as delivered but the recipient has not received it.
Return to Sender
- Select this if the Recall button is not working and the parcel needs to be returned.
General Enquiry
- For any non-standard issues or questions related to parcel tracking or delivery.
Credit Claim
- If a refund or compensation claim is required for the parcel due to a delivery issue or other valid reason.

Aramex

Tracking Aramex Orders

Aramex orders can only be tracked using their official tracking link:
Aramex Tracking Link

Steps to Track an Order:

Handling Recall/Redirection or any other requests for Aramex

For any recall or redirection request, an email must be sent to [email protected].

Important Guidelines for Sending Emails:

Example Subject Line:
Tracking ID - Return to Sender

Steps to Send a Request Email:

Compose an email to [email protected].
Include the tracking ID and detailed information about the request in the body of the email.
Clearly specify whether the request is for Recall or Redirection.
Wait for a response from Aramex with further details or confirmation.

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