1. General Sales

1. Go to RSAPOS MENU on the desktop.

2. Select ‘Register’ on the RSAPOS homepage.

3. Press F5 (or the hot-key that relates to the employee).

4. Either scan product barcode or type in product name e.g. VB. Using the arrow key, scroll through the list of products until you find the appropriate one e.g. VB 12 pack stubbies. When selected move cursor up to the right hand corner of the page and click the relevant tab e.g. 12 pack.If multiple quantities of a single product, first type in the amount e.g. 2 then press * (multiplied by) followed by the product name (either typed-in or scanned).

5. Press + to process order.

6. Select F1 for ‘EFTPOS’, F3 for ‘CHARGE’,F4 for ‘R/A’,F9‘CHEQUE’,F10 for ‘CASH’.

- If ‘EFTPOS’ press F1, the customer will then be asked to swipe or insert card, enter account and pin. Once they have done this, press OK and the till will open automatically signalling the transaction has been completed. Close the till and press ` to print receipt. If it is a credit card that requires a signature, print 2 receipts. Get the customer the sign the first receipt and retain, give the customer the second receipt for their records.

- If charging to an account, before finalising the transaction press F3 to ‘Add Notes’, type something like ‘picked up by Bruce’. Press Enter, then Esc. Next finalise the order by pressing ‘+’ and then F8 to ‘CHARGE’. Type in the company name and click ‘Enter’. Select the appropriate account and press ‘Enter’ again. Press ‘`’ to print invoice- do this twice. Get the customer to sign and print name the first invoice and retain, give the customer the second receipt for their records.

- If ‘CASH’, type in the amount of cash presented, then press F10 - this will open the till and allow you to a) put into the drawer the cash presented and b) remove any change owed to the customer (this figure will be displayed on screen). Press ` to print receipt.

- If the customer wants to pay a portion of the sale in cash and the rest on EFTPOS, at the payment screen enter the amount cash e.g. $20 then press F10 (CASH). A pop-up will then be displayed that will ask whether the customer is short of cash. Select ‘Yes’, then press F1 (EFTPOS) and the remaining amount will appear on the EFTPOS terminal. The customer can then swipe their card as per normal allowing them to complete the transaction.

- If a customer placed online order and paid at the same time; after processed order in RSA then to pay off the account or COD by using F5Paid online button.

- When inputting cheques into the system, press F4 ‘R/A’. Scroll down with the arrow key and hit + to accept. Type in cheque amount and press F9 ‘CHEQUE’.