Brewquets Corporate Orders

Steps to Respond to a Corporate Enquiry

Step 1: First reply, either offer a phone call or send the following response template which is saved in Reamaze.

Hi Customers Name,

Thanks for getting in touch.

Are you able to complete the attached with the addressee details and the product you are after and I can get a quote / payment link together for you.

Once paid I can get then get the order to the fulfillment team.

Any questions please let me know.

Thanks,

Step 2: Creating Quotation
Once the client has replied with the information save the file in the a new folder created in the corporate folder in Brewquets (name the new folder as the Company name).
Then work out the number of each item and costs of freight.
Create the draft quotation in Shopify.
In the notes add the number of unique addresses and the gift message.

Step 3: Sending The Client The Payment link.
Send the following response template to the client.

Hi CUSTOMERS NAME,
Please find the payment link below, once paid the team will get to fulfilling the order.
The online payment screen will only show 1 address but in the background the list of different addresses has been saved for fulfillment.
INSERT PAYMENT LINK FROM SHOPIFY

Any questions please let me know.
Thanks,

Or

Hi [[NAME]],

Please find attached invoice for payment. This can be done via credit card at the Complete Your Purchase link below or if you prefer via EFT.

Bank EFT Details:

A/C Name: Brewquets

BSB: 063–097

A/C Number: 2070 5223

Ref: [[BUSINESS NAME]]

Amount: [[AMOUNT]]

Please send remittance to [email protected]

Any questions please let us know.

Thanks,

[[NAME]]

Step 4: Payment Made and Create The Addressee Upload File
Once paid create the Australia Post upload file using the Dummy AP Upload File.
Note to select the type of delvery service as well as enter in the weight and the
Then upload this to Australia Post merchant facility.
Have the order fulfilled, noting any specific requirements.

Bulk Uploading to ShipStation: view video here: https://watch.screencastify.com/v/WgYUpcEIcAsVWuQvDhkm

Step 5: Provide Details To Fulfillment Team via The Slack Brewquets Corporate Orders Channel & Confirm When Order Will Be Dispatched

Step 6: Let Customer Know Payment Is Received & When Dispatch Will Occur + Next Steps

Hi CUSTOMER NAME,

Thanks for making payment.

This is being processed by the fulfillment team and will be dispatched on this [mornings/afternoon/tomorrows] pickup.

Once dispatched I will send through tracking details for each parcel.

Thanks,

Aldridge

Step 7: Dispatch Email & Manually Fulfill in Shopify
Once the order has been fulfilled send the client an export of the manifest tracking details from Australia Post (excluding any costs of freight).
Then manually fulfill the order in Shopify

Step 8. Follow Up Within 5 Days Re Tracking Details
Enter the manifest number in Aust Post track to see if all the parcels have been delivered.
Notify the client of any addressees that have not collected their parcel from the local post office (in case they were not there during delivery)

Exporting Tracking Details in Ship Staton: https://watch.screencastify.com/v/dogY1WHJeh1aUlGkjSkP

Exporting Tracking Details in Ship Staton: https://watch.screencastify.com/v/dogY1WHJeh1aUlGkjSkP

Hi CUSTOMER NAME,
Just a quick courtesy email to let you know that the majority of the parcels have been delivered but [NUMBER] are awaiting collection from the local post office due to the recipient not being at home at time of delivery. Please see tracking details below and relevant location where the parcels can be collected from.
Are you able to send these recipients an email to let them know, if the parcel is not collected within 10 business days they will be returned to us unclaimed.
Thanks,