Embedded Files
Marketplace Fees
Ebay - Commission 7.3% + 30c per order & $24.99 monthly fee
Catch - Commission 12.91% + 20c per product & $49.99 monthly fee (monthly fee invoice only if there are orders)
Kogan - Commission 10% & $50 monthly store fee
Amazon FBM - Commission 9%
Amazon FBA - Commission 9% + FBA Shipping Cost (Size and weight dependent Approx. $10-$15)
Omnivore - $99.95/month or 1% of sales
Kogan
Note support tickets need to be replied to through Kogan Sellers Helpdesk
Kogan orders come directly through to BigCommerce for Beer Cartel.
Data flow to Kogan and from Kogan to BigCommerce is from Omnivore.
Answer any Kogan customer requests via the Kogan Sellers Helpdesk with user: [email protected] - access in Incognito as need to login via Google.
Kogan Dispatch Portal - accessed using the same [email protected] details and password.
Kogan Zendesk FAQs here. Need to submit a ticket to Kogan support? Do so here or contact [email protected]
Kogan Onboarding contact
Alivia Nedelkovski
Senior Category Manager
Onboarding contact
Angelika Mylonas
Marketplace Coordinator
Support email: [email protected]
Easiest way to track Kogan orders:
Catch
Catch orders come directly through to BigCommerce for Beer Cartel.
Data flow to Catch and from Catch to BigCommerce is from Omnivore.
Catch Marketplace - login to manage orders, customer enquiries, promotions, shipping etc
Catch Partner Portal and Catch Marketplace Help Centre - login with [email protected]
Catch Support - Lodge a ticket here
Onboarding contacts:
James Daquil
Onboarding Specialist - Marketplace
Elliot Blau
Business Development Manager
0478 198 331
Easiest way to track Catch orders:
eBay
Easiest way to track eBay orders:
Amazon
Note support tickets need to be replied to through Seller Central
Accessible from Seller Central
Amazon FBM (Fulfilled by Merchant)
Amazon FBM orders come directly through to BigCommerce for Beer Cartel.
Data flow to Amazon FBM and from Amazon FBM to BigCommerce is from Omnivore.
Easiest way to track Amazon FBM orders via Omnivore.
Carrier Central (FBA Delivery Process):
https://drive.google.com/file/d/1qOrRnfBVbIndOPbdem5KxjVQTk4qwHD9/view?usp=sharing
Amazon FBA (Fulfilled by Amazon)
Amazon FBA orders come do not go into BigCommerce
Easiest way to track Amazon FBA orders: via Seller Central
Contacts:
Uma Mishra, Account Manager [email protected]
Uma Mishra, Account Manager [email protected]
Rebecca Henley | Head of Seller Services, Consumables, Fashion | Amazon Marketplace |Australia
Email: [email protected]
Easiest way to track Amazon FBA orders:
To send stock to Amazon FBA go here.
To check on stock being sent to Amazon go here.
To check on stock being sent back from Amazon head here. Amazon FBA Removal process here.
Amazon sales figures - sales dashboard
Omnivore
Access Omnivore here. Omnivore is the data feed software that manages the feed between BigCommerce and the various feed channels.
Main contact:
Fern Jones-Middleton
COO
City BeachSoftware – Creators of Omnivore
M: +61 458 201907
P: +61 2 83106969
W: http://www.omnivore.com.au/
TwentyTwenty
Marketplaces managed by TwentyTwenty - contact details below for main contact.
Main channel for contacting TwentyTwenty is via Slack
MARTIN HELLEBORG
+61 435 475 150
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