Email Orders

From time to time it is necessary to process an order via email, e.g. a customer is having technical difficulties or is in China and their access to our website is being restricted.

Follow the steps below to process an email order:

Step 1: Reply to customer & Collect the Order Information

You can use the following template to collect details for the order, change email template as required.

Hi Alicia,

Thank you for your email.

If you like I can process this order for you. I would require the following information:

What you would like to order: e.g. mix 24 pack of beer. This is a great pack and has a mix of Australian and International beers - across different styles and from different breweries / countries.

Billing Details

Name:

Address:

Email Address:

Contact Phone Number:

Delivery Address

Name:

Address details:

Instructions: e.g. leave with concierge for Mr X who is arriving on Friday XX March.

Gift Card Message:

Credit Card Details: (Visa, MasterCard or Amex)

Name on Card:

Card Number:

Expiry Date:

3 Digit CCV:

Manual orders take 1 - 2 days to process compared to those received online but we will action it as quickly as possible for you.

Kind Regards,

Geoff

Step 2: Process the Order through the Front end of the Website

Doing it via the front end of the website will ensure all details are entered and the customer receives the order confirmation email etc.

Step 3: Once processed order is in the order queue ready to be printing, picked and packed.