To ensure all customer enquiries are handled efficiently, please follow the priority workflow outlined below when logging in at 9:00 AM each day:
Review and Allocate Priorities:
Review all incoming enquiries across all channels.
Assign each enquiry a priority level based on its urgency and importance.
Address Enquiries in the Following Order:
Beer Cartel Priority 1: Orders not yet dispatched (e.g., cancellations, address changes, replacements).
Brewquets Priority 1: Similar urgent matters for Brewquets orders.
Beer Cartel Priority 2: Issues related to orders in transit/delivered (e.g., delayed, damaged, or lost shipments).
Brewquets Priority 2: Follow up on medium-priority matters for Brewquets.
Beer Cartel Priority 3: General enquiries (e.g., product recommendations or delivery info).
Brewquets Priority 3: Handle lower-priority enquiries for Brewquets.
Hourly Check for Priority 1 Enquiries:
Ensure that any urgent Priority 1 enquiries for both Beer Cartel and Brewquets are addressed promptly.
Monitor for time-sensitive issues to prevent delays.
By following this structured approach, we can ensure all enquiries are handled in a timely and organized manner while prioritizing the most critical tasks.