Embedded Files
Customers can contact Customer Service through the following channels:
Email
Website
Phone (Currently Disabled for inbound calls)
Social Media
Facebook
Instagram
All customer queries are integrated into our CRM, Gorgias, which can be accessed at: https://beercartel.gorgias.com/app/home.
When a query is received, it appears under the New Tickets tab on the left-hand side of the dashboard.
Contacting Our Support Teams via Email
To ensure efficient support for our customers, we have dedicated email channels for each brand:
Beer Cartel: Customers can contact us at [email protected] for assistance with their orders, product inquiries, or any other concerns.
Brewquets: Customers can reach out to [email protected] for queries related to Brewquets products, services, or orders.
These channels are monitored regularly to provide timely and effective resolutions. Please direct all customer emails to the respective addresses to streamline communication and enhance the customer experience.
Contacting Our Support Teams via Website
Customers can easily reach out to us through our websites using the following methods:
Contact us Form:
Visitors can fill out the Contact Us form available on our website to send us their queries or concerns.
Beer Cartel: https://support.beercartel.com.au/en-US/contact
Chat with us:
For immediate assistance, customers can use the Chat with Us feature. This is essentially a chatbot service, it only takes the customer query and creates a ticket on Gorgias for the customer service team to follow up and respond.
Contacting our Support via Phone is currently disabled, we are expecting to get it active soon.
Contacting our Support via Social Media
Customers can also reach out to us through our social media platforms:
Beer Cartel: Customers can send us a direct message or comment on our posts to share their queries or concerns. Links for the Social Media pages given below:
Brewquets: Similarly, customers can connect with us via direct messages or post comments on our social media pages. Links for the Social Media pages given below:
All inquiries received through social media are seamlessly mapped to our CRM system, Gorgias, ensuring they are tracked and addressed promptly.
Page updated
Report abuse