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Brewquets dispatch instructions @ 22.03.2024
Login to OrderDesk, Starshipit, Gorgias, Slack
Check Gorgias tickets for change of address or immediate order adjustments
Check slack channel #brewquets-urgent-order-updates
In OrderDesk, select folder you wish to print, select all orders in folder
Select Printer symbol drop down menu in top right
Print the following options
'Pick list'
'Packing slip'
'Gift message' (select range of gift messages to print as the last page is blank)
Once previous 3 items are printed, send all selected orders to the 'Starshipit' folder by selecting the Starshipit sort button at the top middle of the folder (next to the old Shipstation push button)
Move over to Starshipit platform, make sure you are in the 'New' tab at the top middle of screen
On the right of screen, select drop down 'Import Orders'
Import from integration
A new window will pop up in middle of screen, select "Import" in bottom right of window. Orders will now import if they have been correctly sorted in to the Starshipit folder in Orderdesk. Click close on pop up window
Orders will now populate the 'New' folder, note that if you are in the 'Printed' or 'Shipped' folder, the new orders will not be visible.
Make sure all addresses are verified (should be a green tick or red cross next to customer name), adjust any addresses that have not been accepted. Make sure to save any adjustments made.
Double check the 'weights' column, heavier orders will give you and indication you need to manually check the order to see if the order requires more labels for shipping.
In the top left of screen select the 'Select view' drop down tab, select 'Aus Post' filter (this step is needed as you can't generate shipping labels for both Aus Post and Sendle at the same time)
Once Aus Post filter has been applied and you are happy with all weights, addresses and labels, select all orders in folder
Select 'print shipping labels' in top left of folder. Labels will automatically save as a PDF in the downloads folder
Clear 'Aus Post' filter from folder, you will be left with only Sendle orders, if you are happy with all weights, addresses and labels, highlight all orders left in folder
Select 'print shipping labels' in top left of folder. Labels will automatically save as a PDF in the downloads folder
Print both (Aus Post and Sendle) PDF files from downloads
Repeat all other folders in Order Desk that have orders.
Go and do order picking and packing
Once orders have been picked and packed is complete, check Brewquets slack channels for any RTS/re-sends/damaged in transit so these can be added to the days dispatch.
If any Aus Post parcels have been returned to warehouse, post in slack channel #brewquets-return-parcels and tag Zab for him to follow up
How To Reprint a Label in Star Shippit
Select "Printed" tab in Starshipit
Select order number you wish to reprint/adjust
Hit "Redo Shipping" button
How to Print Manifest / Dispatch
Select "Printed" tab in Starshipit
Hit "Manifest All" button in top right
How to Create Multiple Labels For An Order
Open up order number you wish to adjust
Change 'quantity' from 1 to desired number of labels if weight is going the be similar
If weight will be notably different between labels, click add label button and adjust weights manually
Average Time Taken To Dispatch
The average time to dispatch 1 order is about 3.5 to 4 minutes per order for 1 person doing dispatch on their own.
This is based on a mix of orders from straight forward single pre-kitted packs to orders with add-ons or multiple products needing to be reboxed.
The time of 3.5 to 4 minutes includes time to print labels, packing slips, check Gorgias tickets, loading into cage etc.
So an average dispatch of 10 orders should take approximately 35 minutes.
If dispatching larger bulk orders that are all the same, e.g. a run of Father's Day or Christmas Dozens then the time would be significantly less and probably about 2 minutes per order.
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