Damaged Order

Upon being notified by the customer that the package arrived damaged, we can do the following:

• • Send a replacement for the damaged can without requiring the return of the original order

  • Send a complete set of replacement 

  • Offer a partial refund (depending on the severity of the damage) + reimburse the shipping fee

  • Request customer to return the product and then offer a full refund + shipping fee

Although the seller must make the situation right, it’s not necessarily their fault the product arrived damaged. Sure, they may have improperly packaged the product, but there’s also a good chance the blame resides with the carrier. For example, a driver may have improperly stacked boxes, the item may have fallen off a conveyor belt in transit, or poor warehousing or weather conditions may have compromised it. All are valid reasons for returning goods.