BC Payment Gateways

We have following Payment Gateways on Beer Cartel

Braintree – A popular payment processor that allows businesses to accept credit card payments, PayPal, and other payment methods.
Afterpay – A buy-now-pay-later service that allows customers to make purchases and pay in installments.
Zip – Another buy-now-pay-later service that offers flexible payment options to customers.

These payment gateways help offer a variety of payment options for customers, making it easier for them to complete their purchases.

Braintree

1. Log in to Braintree Portal:

Use the link: https://www.braintreegateway.com/merchants/ndqdnt8cgst9h4xs/home to log in to the Braintree portal.

2. Menu Options After Login:

After logging in, you’ll see the following menu options:
- Home
- Transactions
- Disputes
- Vault
- Subscriptions

3. Search for Transaction by Order ID:

To find a specific transaction, search by Order ID. This allows you to locate payment details associated with a particular order.

4. Access Transaction Details:

To view complete transaction details, click on the Payment ID linked in the BigCommerce platform.
This will give you full access to the details of the payment transaction, including any necessary information for refunds, disputes, or adjustments.

This ensures agents can effectively access and manage payment-related tasks in Braintree for Beer Cartel transactions.

Left Screenshot - Transaction Details Page: This page provides comprehensive details about a specific transaction. It likely includes information such as the order ID, amount, customer details, and payment method used. As you scroll down, you can view additional information about the type of payment method used for that particular order (e.g., credit card, PayPal, etc.).
Right Screenshot - Payment Method Insights and Risk Analysis: This page would typically show deeper insights into the payment method, such as whether it was approved or declined, and any risk analysis associated with the transaction. Risk analysis helps identify potentially fraudulent transactions. Additionally, there’s an option to view the invoice for internal use, which can be helpful for record-keeping or auditing purposes.
Refund Option: If you need to refund the transaction, you can click on the "Refund" button. This allows you to initiate a partial or full refund of the payment, depending on your business needs.

How to charge customer Shipping fees or additional payment?

Follow these steps to process a charge through Braintree:

Login to Braintree
- Navigate to the Braintree login page and log in using your credentials.
Access Transactions
- Once logged in, click on the "Transactions" tab in the dashboard.
Search for Existing Customer
- Enter the order number in the search bar to locate the relevant customer.
- Review the results carefully and ensure the customer’s name and details match the person you want to charge.
Select the Customer
- Locate the correct customer and click on their Transaction ID.
Clone the Transaction
- On the transaction details page, click the "Clone" button to create a new charge based on the previous transaction.
Enter the Charge Amount
- In the cloned transaction, input the amount to be charged.
Add Purchase Order Number
- Enter the customer’s order number in the purchase order field for proper identification.
Verify the Fields
- Double-check all fields to ensure accuracy, including customer details, amount, and order number.
Create the Transaction
- Scroll to the bottom of the page and click the "Create Transaction" button to process the charge.
Confirm Success
- Once the transaction is complete, ensure you receive confirmation of the successful charge.

Afterpay

Use the following link to log in: Afterpay Hub Login.
Enter your credentials to access the platform.

Select the Company

After logging in, choose the company whose transactions you want to view.

Navigate to Orders

Once the company is selected, click on the "Orders" tab to view recent transactions.

Search for a Specific Transaction

Use the Order ID or Merchant Order Number in the search bar to locate a specific transaction quickly.

Review the Transaction

Click on the transaction to view its details, including order status, amount, and any other relevant information.

Refund the Transaction

Once on the Transaction details page, Agent can click on issue refund.

ZIP PAY

Zip Pay is a payment gateway that we use to allow our customer to order from us that doesn't require upfront payment. Zip Pay will process the payment directly to us and on the other hand they will arrange installment charges for the total amount of their order. Basically a buy-now-pay-later service that is only available in Australia.

Go to Zip Pay

Access Zip Pay
- Log in to the Zip Pay platform using your credentials.
Navigate to Order Search
- Once logged in, click on the "Order Search" option.
Set the Search Criteria
- Date: Adjust the date range to include the transaction date.
- Type of Search: Select the appropriate search type (e.g., Order ID, Customer Name, etc.).
Enter the Keyword
- In the Search Field, input the relevant keyword, such as the Order ID or Customer Name.
Initiate the Search
- Press Enter or click the Search button.
Review the Results
- Check the search results for the transaction in question. Verify its status to confirm whether it was successfully processed.

Review the Order Details

Open the order page and review the order details to confirm the refund eligibility.

Initiate the Refund

Click on the three dots under the Actions section.
Select Refund from the dropdown menu.

Provide Refund Details

A pop-up menu will appear.
Add any necessary notes explaining the reason for the refund.

Confirm Refund

Click the Refund Order button.
A confirmation pop-up will appear; click Confirm to finalize the refund.

Record Refund Details

Copy the refund details (e.g., transaction ID, refunded amount, etc.) for documentation.

Update Big Commerce

Search for the order number in Big Commerce.
Paste the refund details into the Notes section.
Mark the order status as Cancelled.

Inform the Customer

Reply to the customer informing them that the refund has been successfully processed. Include details such as the refund amount, payment method, and the expected time for the refund to reflect in their account.

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