Refunding a Beer Cartel Order

Assess Eligibility for Refund

• Confirm the customer's eligibility for a refund based on their concern and the product return policy.

Process the Refund in Braintree

• Log in to Braintree.

• Search for the transaction using the relevant details (e.g., order number, customer name).

• Click on the ID transaction hyperlink.

• Select the Refund option.

• Enter the refund amount (full or partial as appropriate).

• Click Refund to process the transaction.

Document Refund Details

• Copy the transaction details (e.g., transaction ID, refunded amount, timestamp).

Update Big Commerce

• Log in to Big Commerce.

• Search for the order number using the provided details.

• Navigate to the View Notes section.

• Paste the refund transaction details into the notes.

• Click Save to ensure the update is recorded.

Inform the Customer

• Respond to the customer to inform them that the refund has been processed.

• Provide details such as:

  • Refunded amount

  • Payment method

  • Expected timeframe for the refund to reflect in their account.

• Apologize for the inconvenience and thank them for their feedback.