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If In Store PC EFTPOS Terminal is Down
On the odd occasion the CBA eftpos and banking will be down. This means that payments cannot be processed through the store terminal. Outages usually last a 1-2 hours and once rectified by CBA systems are back to normal. During outages the only payment method available in store for customers is cash. If a customer does not have cash on them there are a couple of options:
- ATM cash point at Freeway Hotel
- ATM cash point at Artarmon (this is CBA ATM so may or may not work depending on the severity of CBA outages)
- Cash out at Bunnings
EFTPOS Terminal Details
Commonwealth POS Terminal In Store (iPP350)
Managers password: See Richard/Geoff
Business Everyday (shop) BSB 062198 ACN 10774573
New Merchant Number: 5353 1092 9449 8756
Terminal ID: 52520400
User CBEERCT2
Pass N9Ahcsc
Amex: 9790892954
Quick Operators Guide Attached
Support
For support, please call the dedicated CBA merchant helpdesk on 1800 022 966, 24 hours a day, 7 days a week.
When calling the Helpdesk, please make sure you have the following information ready.
For authorisations on or over floor limit manual debit card transactions, please call 1800 813 700.
For authorisations on or over floor limit manual credit card transactions, please call 13 26 36.
For stationery orders please visit https://eftposstationery.evolveshop.com.au or call 1800 230 177.
For more information on EFTPOS Integrated terminals and other CBA merchant services, please visit
http://www.commbank.com.au/business/merchant-services/default.aspx
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