Armed Hold-Up Survival Rules

In the event of an armed robbery, all staff should follow these guidelines

Stand Still

Identify the situation

Keep your hands where they can be seen and do not make any sudden or quick moves

Stand slightly side on to the robber. (A submissive position)

The telephone or PA must not be used

Obey the robber’s instructions

Do exactly what you are told

Allow the robber(s) to leave

The sooner they leave the safer

Remain Calm and Quiet

Speak only when spoken to

Avoid shouting or provoking the robber(s)

Be submissive and avoid drawing attention to yourself

Avoid staring at the robber(s) and/or making direct eye contact

Observe, if you can, safely

Make a mental note of the robber’s appearance including hair colour, height, weight, clothing, race, age and type of weapon.

Look for identifying characteristics including scars, tattoos and speech patterns. If it is safe to do so, write down the licence number and the make, model colour and year of the get-away car.

Stay out of the danger area

The robber(s) is in control - Do not try to outsmart them. During the hold-up, do not investigate out of curiosity or bravado.

Stay where you are, do not chase

Leave this to the police

Observe the direction of departure and get-away car details only if it is safe to do so.

Call the police

When it is safe call the Police. Ring 000. Make a full report to the police before discussing the hold-up with other staff.

Seal off the hold-up area

Evidence must not be touched. Any interference may destroy vital clues.

Ask witnesses to remain

The person in charge should ask all witnesses to remain until the police arrive.