Looking at tracking details for customer

We get a few enquires from customer asking for an update with their shipment and sometimes they would like to expedite the delivery. Accordingly, Tracking information will be sent to the customer once the parcel is physically sorted within Australia Post's network however customers fail to open and read these updates. 

When you find customers asking for update with the delivery, you'll need to:

1. Click on the order number hyperlink in Re:amaze or copy and paste their order number into the Big Commerce search.

2. Click on the Tracking details hyperlink in Re:amaze.

3. If the parcel is in transit, we can't expedite the delivery. 

4. For Specific Day Delivery, you'll need to let them know that we are dispatching 2 days prior to combat delay during Covid-19. (see Checking If Order Can Be Upgraded To Express)

5. Add the Tracking Link from Australia Post as reference.

6. Click Reply and Archive.

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