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DELIVERY TIME FRAMES
We cannot guarantee delivery time frames for any customers. Approximately 98% of parcels are delivered within the average timeframes listed on our website: http://www.beercartel.com.au/shipping-returns/
Sydney / ACT : 1 - 2 days
NSW other than Sydney: 2 - 3 days
Melbourne: 2 - 3 days
VIC other than Melbourne: 2 - 3 days
South East QLD: 2 - 3 days
QLD other than South East: 2 - 4 days
Adelaide: 2 - 3 days
SA other than Adelaide: 3 - 4 days
Perth: 4 - 6 days
WA other than Perth: 5 - 7 days
NT: 5 - 7 days
Tasmania: 5 - 7 days
In Store Pick Ups
We ask for up to 2 business days from when the order is placed online to when it is available in store (though usually available much faster).
To see the process for In Store Pickups go here: https://sites.google.com/site/beercartelstaff/store/in-store-pick-up-online-orders
To check the status of a delivery
Go to Australia Post https://online.auspost.com.au/eParcel/common/auth/login.do
Click Search > Search for Consignments
In Consignee Name enter the full name of the person who the parcel was being delivered to - needs to be exactly the same as in Bigcommerce - Click Find Now
Select the tickbox and click Track
If a customer would like to track their delivery they can also do this by searching "australia post track" this should then take them to auspost.com.au/track/track.html - they would then enter the consignment number (should have been previously emailed to them when parcel was sent) and then click search. They are able to subscribe to receive notifications of changes to the delivery status if they would like.
To check a delivery in AusPost Archive go to: https://eparceltrack.auspost.com.au/external/webui
UserName: u14704
Password: See Lastpass - updated every 60 days
Issues
Should you have any issues that you need to contact Australia Post about about any issues then follow the steps below:
Login to Australia Post Support Portal: https://auspost.com.au/portal/
Login: [email protected] Password: K4y4a18X
Select Create New Enquiry and record details within this.
Should you need to contact Australia Post and speak to someone directly:
Account holder contact: 13 11 18
Damage team phone number: 1300 795 741
Email: [email protected]
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