How to create Return Label

When a customer wants to cancel and return an item, as a online retailer we can provide the customer a return label.

NOTE: any return postage fee for change of mind purchases / cancellations is to be paid by the customer. If it is being returned due to a picking error we pay the return postage. If a customer needs to pay the return postage this is taken off any refund or credit applied. The original postage amount is also not refunded as this service has been carried out already. E.g. if the order was for $100 and the customer changes their mind and returns the item then the refund / credit applied to their account would be $100 less postage amount (usually $10 or $15) less $10 for the return of the item.

To create a return label, you'll need to:

• 1. Go to https://online.auspost.com.au/eParcel/ (log into BeerCartel1 for Beer Cartel returns and Brewquets1 for Brewquets returns)

1. Go to Returns in the top menu, on the drop down select Create Domestic Return.

   1. Paste the tracking number into Create from existing consignment No. search field (if you do not have the tracking number you can manually enter the customers details near all the asterix* fields on the left hand side.

   2. For Return Service Type, mark EPARCEL POST RETURNS (Take to Post Office) 

   3. For Line Items, select 1 for Quantity

   4. Hit Submit

   5. Another window will pop up and you need to enter YOUR email address to get the copy of the return label that you can download and send to the customer in reamaze.

• 1. Hit Send Label via Email

  2. Look for the Post return label and download the file.

  3. Go back to Re:amaze, create your response. Inform the customer that we will provide a pre-paid return post label and they need to affix label in the box and have them drop it at the local post office.

  4. Attach return label in the response field

• 1. Hit Reply and Archive.

https://drive.google.com/drive/folders/1NloHL0NIB6hEKt_6Zzl_Uhs6qXJTRS10