Dispatching a Replacement Parcel

If a damaged parcel has been returned to us or is confirmed by Australia Post as being on its way back to us then a replacement parcel can be sent out (assuming we have the stock on hand).

Take the paper work created and place it with the next lot of orders that are being pick / dispatched for the day. Including 1 of the packing slips with the order with a note on it stating "Replacement Parcel". Create labels and have the parcel included in the days manifest. Make a note on the paper work and in the Order notes in the website that a replacement parcel has been dispatched.

Once the parcel has been dispatched place the paperwork in the Completed tray upstairs.

IMPORTANT: If the parcel was damaged on its way back to us due to not having been claimed at the local post office DO NOT send a replacement. The damage occurred on its way back to us not to the customer. The customer would need to pay for a re-delivery fee if they want it redelivered.